Customer service offers an important way to gain competitive advantage in today’s market, yet many companies simply don’t understand this. Financial results are closely linked with how well customer service works. This course provides an overview of the importance and elements of great customer service and provides learners with an understanding of how they can improve their own customer service skills.

Duration: 30 minutes
Audience: All employees

Delivery Method

This course is delivered as an online eLearning course. It is designed to help employees learn at their own pace and in their own environment at their convenience. Learners will need access to the computer and Internet.

When selecting the quantity, please select the number of employees that will be trained and require a license to this course. As the purchaser, you will act as an administrator, add learners from your company, and assign the training to each learner.