This training presents the principles for reaching acceptable agreements and improving business relationships. The various negotiation methods presented can help resolve conflicts ranging from interfamily squabbles to international diplomacy. The training focuses on four principles: people, interests, criteria, and options. Essential steps in negotiating include preparation and planning, definition and ground rules, clarification and justification, bargaining and problem solving, and closure and implementation.

Audience: All employees

Delivery Method

This course is delivered as an online eLearning course. It is designed to help employees learn at their own pace and in their own environment at their convenience. Learners will need access to the computer and Internet.

When selecting the quantity, please select the number of employees that will be trained and require a license to this course. As the purchaser, you will act as an administrator, add learners from your company, and assign the training to each learner.