In business today, there is an emphasis on finding collaborative solutions to workplace conflicts, which result in strengthened workplace relationships and a more innovative work environment. This course focuses on this approach, teaching managers how they can mediate a collaborative solution in any workplace conflict. Students will learn how to recognize and reduce the catalysts of destructive conflict, how to identify when intervention is needed, how constructive conflict can be used to benefit an organization, while always maintaining the focus on a ‘win-win’ solution.

Duration: 45 minutes
Audience: Managers and Supervisors

Delivery Method

This course is delivered as an online eLearning course, designed to help employees learn at their own pace and in their own environment at their own convenience. Learners will require access to the computer and internet.

When selecting the quantity, please select the number of employees that will be trained and require a license to this course.  As purchaser, you will act as an administrator, add learners from your company, and assign the training to each learner.