Research verifies that the only way to achieve customer loyalty is to consistently meet and exceed their expectations. Every time you interact with a customer, you have a unique “moment of truth” opportunity to build the relationship or fall short. This module will help you understand your customers’ needs so you can better serve them through each and every interaction.

Duration: 45 minutes
Audience: All employees involved with sales

Delivery Method

This course is delivered as an online eLearning course, designed to help employees learn at their own pace and in their own environment at their own convenience. Learners will require access to the computer and internet.

When selecting the quantity, please select the number of employees that will be trained and require a license to this course.  As purchaser, you will act as an administrator, add learners from your company, and assign the training to each learner.